Frequently asked questions

Find answers to common questions about our products.

  • Our candles are hand-poured using organic soy-coconut wax and organic essential oils. Every ingredient is chosen with intention to create a safe and calming experience in your space.

  • Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please reach out we are always happy to help.

  • Yes 🤍 We prioritize ethically sourced and high-quality materials, including our natural stones and candle components. Creating products you can feel good about is at the heart of what we do.

  • Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.

  • If you are interested in reusing your vessel for 30% off please reach out to hearthandher@gmail.com for the instructions 🤍

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